We have a formal policy in place for handling consumer complaints. If you’re not completely satisfied, you can submit a complaint by contacting us at (800) 277-3423 or at info@pgshomeloans.com. Your complaint will be promptly routed to the appropriate department and reviewed. You can expect a response within a few business days. When appropriate, we may also offer an opportunity for an in-person meeting to help resolve the issue. We are committed to making every reasonable effort to address and resolve consumer complaints. If a complaint is submitted to us by a State Department of Banking & Finance, it will be reviewed promptly, and a response will be provided to the Department within a few weeks of our receipt.
Disclaimer for Texas Residents:
CONSUMERS WISHING TO FILE A COMPLAINT AGAINST A COMPANY OR A RESIDENTIAL MORTGAGE LOAN ORIGINATOR SHOULD COMPLETE AND SEND A COMPLAINT FORM TO THE TEXAS DEPARTMENT OF SAVINGS AND MORTGAGE LENDING, 2601 NORTH LAMAR, SUITE 201, AUSTIN, TEXAS 78705. COMPLAINT FORMS AND INSTRUCTIONS MAY BE OBTAINED FROM THE DEPARTMENT’S WEBSITE AT http://www.sml.texas.gov. A TOLL-FREE CONSUMER HOTLINE IS AVAILABLE AT 1-877-276-5550.THE DEPARTMENT MAINTAINS A RECOVERY FUND TO MAKE PAYMENTS OF CERTAIN ACTUAL OUT OF POCKET DAMAGES SUSTAINED BY BORROWERS CAUSED BY ACTS OF LICENSED RESIDENTIAL MORTGAGE LOAN ORIGINATORS. A WRITTEN APPLICATION FOR REIMBURSEMENT FROM THE RECOVERY FUND MUST BE FILED WITH AND INVESTIGATED BY THE DEPARTMENT PRIOR TO THE PAYMENT OF A CLAIM. FOR MORE INFORMATION ABOUT THE RECOVERY FUND, PLEASE CONSULT THE DEPARTMENT’S WEBSITE AT http://www.sml.texas.gov